TIS-Web Service and Support

Should you experience difficulties using the TIS-Web tachograph analysis service please use the following process to try and resolve your problem.

Most problems are due to a lack of familiarity with the system. Although TIS-Web is easy to use you may find the help guides listed on the right to be of use.

Should your problem not be covered by these guides, or you feel that your problem is of a more technical nature then please send on E-mail containing details of your problem to our support desk at the following address: tis-support@siemensvdo.com

In your E-Mail please provide the following information:

1. Your name and position
2. Company contact details
   • E-Mail
   • Postal address
   • Telephone number (fixed line, mobile)
   • Fax number (if applicable)
3. TIS account name
4. Web site, ie. www.tis-web.co.uk or www.tisweb.co.uk
5. Short description of the problem
6. Steps taken to try and solve the problem
7. Steps taken to repeat the problem
8. Time and date that the problem occurred

We will endeavour to contact you within 2 working days. If you have not heard from us within this time frame please call the Service Department on 0121 326 1238.